This Expert's name is Winifred Addo-Cobbiah

Professional Experience

• Ghana Health Service

  Oct 2020 - Present
  I lead health systems strengthening initiatives and reforms including Community based Health Planning and Services, national referral pathway optimization, establishing the first GHS Innovation Team, piloting the Country Innovation Platform and documenting GHS’s innovation journey as a global case study. My contributions include shaping national policies, driving Ghana’s first Harmonized Health Facility Assessment, strengthening capacity for managers/policymakers, hosting study tours on the CHPS model, enhancing policy visibility through strategic knowledge products and representing Ghana in global forums, championing policy implementation, innovation, and evidence-based decision making.

• Standard Bank Group, Stanbic Bank Ghana

  Sep 2019 - Aug 2020
  I have driven operational efficiency and client service improvements by processing over 1,000 Tax Identification Numbers (TINs) on the Ghana Revenue Authority platform within two weeks, accelerating onboarding and strengthening compliance. I streamlined workflow and task-tracking systems, boosting team productivity through process redesign, automation, and better scheduling. I also coordinated staffing to ensure seamless execution of operational tasks, and developed an internal AI bot to automate routine processes, improving client experience and enabling faster, data-driven decision-making.

• National Health Insurance Authority

  May 2018 - Aug 2018
  I enhanced actuarial data modelling and financial reporting by reducing turnaround time through advanced Excel functions, Pivot Tables, and VBA scripting, enabling faster evidence use in decision-making. I streamlined claims data analysis and risk assessments, improving cost estimation accuracy for policy adjustments. I also supported the actuarial team in optimizing premium calculations and forecasting health expenditure trends, strengthening evidence-based financial planning in the health sector.